60 Day Returns Promise

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Returns Policy

 

 

 

 

Our customers mean the world to us at electromarket, and to prove it, we're happy to introduce our new 60 Day Returns Promise.

 

 

 

Including a 2 Year Warranty on ALL online purchases, and a Quick & Easy Returns Process, stay stress free this holiday period.

 

 

 

Key Points

        

 

2 Year Warranty on all online purchases

 


60 Days Customer Promise on all online purchases - you can return any new product within 60 days of delivery, whatever the reason

 

 

 

2 Year Standard Warranty

 

Sound and lighting equipment can be very technical, and there are some simple practices to avoid unintentional damage to your equipment. Our goal is for your equipment to last as long as possible, so we are always on hand to give free advice about how best to use your equipment to prevent user error.

 

All products sold as new are covered by a 2 Year Warranty from the date of delivery. If any faults develop after 60 days from the date of purchase then you will need to get the item back to us. We do offer a collection service for this whereby we collect the item from your doorstep for a fee of £20.00. After we have inspected the product(s) and it is found to be a warranty fault we will refund you the collection fee, complete a repair or replacement, then deliver back to you free of charge.

 

If the product(s) is not found to be a warranty fault the collection fee won't be refunded and we will give you a report of the problem. The actions from here can range from a charged repair, replacement or upgrade. We'll also give advice on how to prevent damage to your equipment in the future.

 

Please note: we do not cover faults caused by accidental damage, neglect, misuse, modification, liquid ingress or normal wear and tear.  We also request that you return the goods to us in its original packaging where possible.

 

Please contact us via phone or email for a returns number:

 

Customer Service Team

0203 326 0900 option 2

cust.serv@electromarket.co.uk

 

 
 

60 Day Customer Promise

 

 

We want to make sure you are happy with your purchase, so our promise to you is that if you have any issue within 60 days of delivery, you can return your purchase and we will offer you one of the following options:

 

  • Upgrade your purchase

  • Replacement

  • Refund

 
 

Upgrade Your Purchase

 

 

Sometimes you change your mind and want something better, or perhaps something completely different. If you contact us within 60 days from the date of delivery then we can make this happen.

 

Our welcoming Sales Team are experts in all aspects of the entertainment industry. We will listen and discuss your ideas, doing our best to help and advise you with what product would be ideally suited for your requirements. If there are any additional costs you will only be charged the difference between the original order and the new order. We can also exchange the two orders at your door for a small fee, and all this can happen in as little  as 24 hours.

 

Please contact our Sales Team to find a suitable upgrade and arrange the exchange delivery:

 

Sales Team

0203 326 0900 option 1

sales@electromarket.co.uk

 
 
 

Replacement

 

 

If within 60 days your purchase is faulty or damaged, we can arrange a free of charge exchange on the doorstep of your choice.

 

Please contact us via phone or email for a returns number and to arrange the exchange:

 

Customer Service Team

0203 326 0900 option 2

cust.serv@electromarket.co.uk

 
 

Refund

 

 

If for any reason you do not want your purchase within 60 days of delivery, you can return your purchase by contacting us via phone or email to receive a returns number.

 

If your purchase is faulty, we will do a free of charge collection and our engineers will test the items on receipt to our warehouse. Please be aware, if the items are not found to be faulty, we reserve the right to deduct £20.00 collection charge from your refund.

 

Once we receive the goods back at our warehouse, we promise to complete a refund for the goods you purchased within 5 working days via your original payment method.

 

Please contact us via phone or email for a returns number:

 

Customer Service Team

0203 326 0900 option 2

cust.serv@electromarket.co.uk

 
 
 

Please note: We do not accept any returns without a returns number on the outside of the packaging. This is so that we can offer you the highest quality Customer Service and we are able to track your return when it is received into our warehouse. Any returns without a returns number may be rejected on delivery, or will take longer to process as we try to find who originally purchased the items. You can receive a returns number by contacting our Customer Services Team via phone or email:

 

Customer Service Team

0203 326 0900 option 2

cust.serv@electromarket.co.uk